FAQ

Find quick answers to the most common questions below. If you need anything else, our team is happy to help.

VIP membership

How does VIP membership work?

Choose Add to Cart & Join VIP on any product to pay the VIP price. Your membership is $29.99, billed every 28 days until you cancel, and gives you 50% off our non-member price on every product.

Can I skip a month?

Yes. You can skip any billing period before your next billing date, and you won't be charged for that period.

How do I cancel my VIP membership?

You can cancel anytime, with no contracts or fees. Cancel online, call us at 1-361-304-3721 or email support@stelleae.com.

What are the monthly giveaways?

Every active VIP member is automatically entered into our monthly giveaway.

Can I shop without becoming a member?

Of course. Choose Non-Member Add to Cart to buy at our regular price with no membership.

Orders and shipping

How long does it take to receive my order?

Orders are usually processed within 1 to 3 business days. Once shipped, delivery typically takes 7 to 14 business days depending on your location. You can see full details on our Shipping Policy.

How do I track my order?

As soon as your order ships, we email you a confirmation with a tracking link. You can also follow the steps on our Track Order page.

Can I change or cancel my order?

Contact us as soon as possible at support@stelleae.com. If your order has not shipped yet, we will do our best to update or cancel it. Once an order has shipped it can no longer be changed.

Which payment methods do you accept?

All available payment options are shown at checkout, including major credit and debit cards. Every payment is processed through a secure, encrypted checkout.

Returns

What is your return policy?

You have 30 days from delivery to request a return. Read the full details on our Returns Policy.

How do I start a return?

Email support@stelleae.com with your order number and the item you would like to return. We will reply with the next steps.

When will I get my refund?

Once your return arrives and is checked, we will let you know. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show the credit.

Products and care

How do I care for my towels?

Machine wash cold with similar colors and tumble dry on low. Skip fabric softener, as it can reduce absorbency over time.

Can I wash the duvet insert?

Yes. Wash it on a gentle cycle in a large capacity machine, then tumble dry on low until it is completely dry. A few clean tennis balls in the dryer help restore the loft.

How do I care for a memory foam pillow?

Memory foam should not be machine washed. Spot clean it with a damp cloth and let it air dry completely. If your pillow has a removable cover, follow the care label on the cover.

Which size or option should I choose?

Each product page lists the available sizes and colors. If you are unsure, message us and we will gladly help you choose.

Still have a question?

Email: support@stelleae.com
Phone: 1-361-304-3721
Address: Bellmont Commerce LLC, 30 North Gould St, Sheridan, Wyoming